The more systems you install and service, the higher your market share will be. That’s the single focus of Agentek’s Mobility Results Management solutions: to help your field technicians spend more time actually working.
Think about it. How many calls has your dispatch center already fielded this week from technicians who need more information to install or service a system? After deploying an Agentek solution, watch these calls noticeably drop.
Field Service
Now your field employees have instant access to the information they need, right from their mobile handhelds or laptops. Agentek’s Field Service solution generates detailed electronic work orders, while two-way TXP2 connectivity allows field technicians to access backend information like real-time and historical security system alarm events, and current system and zone schema.
Field technicians can also update or input new information, and even securely control and monitor the system test management system from their mobile computers. Agentek’s Field Service solution is available for enterprises with thousands of technicians as well as for smaller organizations with 100 or more field employees. More>>
Workforce Optimization
When profits depend on more completed calls per day, Agentek’s Workforce Optimization solution is there to ensure a skilled technician always shows up at the originally scheduled time. Sophisticated algorithms calculate your daily schedules based on worker skill sets, client location, or any unique metric you set. The solution even swiftly recalculates and optimizes your service schedule when an employee calls in sick or is otherwise delayed. More>>
Automated Vehicle Location
Few security technicians drive their own cars to service sites, which means your company likely owns a valuable fleet of vehicles – and is responsible for the actions of dozens, hundreds or even thousands of drivers. With Agentek’s Automated Vehicle Location solution, you can keep track of your vehicles no matter how far they travel from headquarters. GPS-based monitoring provides a real time view into vehicle location, driver behavior, and more. More>>
Proof of Delivery
Shorten payment time and keep consistent cash streams flowing with Agentek’s Proof of Delivery solution. Now your service technicians can electronically capture signatures and handle payment transactions right at the customer site. More>>
