They may not get all the attention they deserve, but HVAC technicians play a key role in preserving valuable commercial goods, and in keeping our homes and businesses comfortable and safe places to be.
In other words, it’s a 24-hour job that demands quick response and know-how. And that’s why our HVAC industry solutions are geared to give your field technicians around-the-clock access to the information they need to do the job well.
Field Service
Installing and servicing HVAC systems is extremely labor-intensive, and often requires additional dispatch or call center personnel to help service techs locate the parts and data they need.
Accordingly, here is the sweet spot where you can save real money.
Our Field Service Solution generates detailed electronic work orders right to service technicians’ mobile handhelds or laptops, while two-way connectivity allows field access to additional data, like customer history and inventory levels. Based on our patented TXP2 technology, the solution also allows service technicians to input new information, even in areas where network signals are weak or out of range. With Agentek Field Service, team members working on complex, multi-day installations or service stay on the same page to get the job done on time.
Agentek’s Field Service solution is available for enterprises with thousands of technicians as well as for smaller organizations with 100 or more field employees. More>>
Workforce Optimization
When profits depend on more completed calls per day, Agentek’s Workforce Optimization solution is there to assure a skilled technician always shows up at the originally scheduled time. Sophisticated algorithms calculate your daily schedules based on worker skill sets, client location, or any unique metric you set. The solution even swiftly recalculates and optimizes your service schedule when an employee calls in sick or is otherwise delayed. More>>
Automated Vehicle Location
Unless your service technicians use their own vehicles, your company likely owns a valuable fleet and is responsible for the behavior of numerous drivers. With Agentek’s Automated Vehicle Location solution, you can keep track of your vehicles no matter how far they travel. GPS-based monitoring provides a real time view into vehicle location, mileage, fuel usage, driver behavior, and more. More>>
Proof of Delivery
Shorten payment time and keep consistent cash streams flowing with Agentek’s Proof of Delivery solution. Now your service technicians can electronically capture signatures, handle payments, and conduct other account transactions right at the customer site. More>>
