Designed from the ground up for mobile workers & management to achieve breakthrough results.

Out in the field - that's where the job is. And that’s where your field workers need the necessary work order, customer, and parts information to get jobs done right, the first time.

With Agentek’s Mobile Field Service, mobile workers have “Always Real Time” access to the information they need in an intuative, easy to learn, easy to use interface. Even out of network coverage. Dispatchers and managers, now have real time visibility into field tech & job status – driving, onsite, performing specific tasks  – to manage customer satisfaction on service costs – without playing phone tag. And administrators can quickly modify Mobile Field Service to meet changing business requirements without involving programmers.

Feature Highlights

Electronic “paperless” dynamic work orders generate:

• Prescheduled and emergency appointments
• Job and customer details
• Turn-by-turn directions
• Repair & warranty history

Reusable, configurable software "agent's"  let field workers: 

• Scan and record parts used
• Record time and labor charges
• Capture customer signatures
• Attach photographs
• Generate work order summaries - and invoices
• Record payments

Additional business benefits:

• Track inventory levels in real time as parts are used
• Easy to deploy and change
• Work on any Windows Mobile phone or rugged device 

When field workers are fully connected to all the backend resources they need, increased first-time fix rates and completed jobs per day are virtually assured. Clearly, that adds up to more service revenue for your company.

To schedule a demo of Agentek’s Field Service solution, contact us today.