Right On Time Service With Dynamic Route Scheduling.

As the saying goes, “plan for the unplanned.” Of course, that’s easier said than done when a field service tech calls in sick, gets stuck in traffic, or any number of unforeseen events happen that throw your field service schedule completely off track.

Now you can quickly adjust with Agentek’s Workforce Optimization solution. This “smart routing” system is completely built around your daily schedule considerations, including:

• Customer SLA requirements
• Technician skills sets
• Current overtime status
• On-board parts
• Travel time

Taking these metrics into account, our Workforce Optimization solution plans your daily routes accordingly, and also swiftly recalculates them when business conditions change on a dime.

Feature Highlights

• Technician skills assessment
• Travel time optimization
• Street-level routing
• Live traffic updates
• GPS tracking
• Exceptions management and manual override
• KPI reporting

You can see what’s possible when you really can plan for the unexpected. Faster, shorter service time. More completed work orders per day. Even lower fuel and vehicle maintenance costs.

To learn more about cutting costs and increasing revenue with Workforce Optimization, contact Agentek today.