Best Practices in Mobile Field Service
Best-in-Class Strategies for Deploying Mobile Field Service Solutions

Eighty-eight percent of best-in-class service organizations view the connection between the field and back office as a top strategic priority. As such, forward-thinking original equipment manufacturers (OEMs) and service companies are increasingly deploying mobile field service solutions to hike capacities for work orders completed per day, minimize idle and misspent clock time, and build incremental service-based revenue streams.

The increasing strategic importance of post-sales service, coupled with the rapidly shifting landscape of mobile software and hardware solutions, has raised questions regarding best practices for realizing the full potential of mobile field service solutions.

This Aberdeen report examines the attributes and strategies of those companies that have leveraged mobile solutions to significantly improve their performance.