Location-Based Services in Mobile Field Service
The Impact of Location on Field Service

Enhanced customer satisfaction via post-sales service is no longer the hidden secret of best-in-class companies. It has become an absolute necessity for companies that are facing reduced product margins from increased competition and commoditization. As such, a service organization’s ability to plan and provision its field resources – technicians, inventory, and vehicles – can make the difference between missing or meeting customer commitments.

It isn’t surprising therefore that two-thirds of respondents to Aberdeen’s recent research effort state that mobile field service is either “very important” or “extremely important” to their operational and financial performance. But only 13% of respondents are “very satisfied” or “extremely satisfied” with their field service operations.