Making Money via Mobile Field Service

Field service organizations today are dealing with increasing customer demand for faster service resolution and escalating service costs as top market pressures. Customers are demanding more responsive service, with expectations of shorter time to repair windows and tighter service level agreements.  Increasing fuel, vehicle maintenance, and labor costs continue to pressure service executives who are trying to deliver high levels of service at acceptable margins.

To address both areas, best-in-class organizations are leveraging mobile field service solutions to improve workforce productivity, capture more accurate information about service and equipment performance, and create complete links within the service delivery chain.

Aberdeen’s latest research shows that cost containment and meeting increasing customer expectations remain the double-edged sword driving service executives to look for solutions to automate and increase the productivity of their service assets. To download this report, please complete the short form below.