The Emergence of the 'Chief Service Officer'
Benchmarking the Prominence of Service Management in the Corporate Agenda

Aftermarket service is rapidly climbing to the top of Corporate agendas in multiple industries. Product-centric OEMs have historically viewed post-sales service as an inevitable cost of doing business, but leading companies looking for profit margin, revenue growth, and competitive advantage are now crafting new business models and deploying technology solutions to more strategically leverage their service operations.