The Service Revolution in Global Manufacturing Industries

Manufacturers confronted by low-cost competitors, the escalating complexity of their global supply chains, and ever-increasing customer demands, are turning to their service business for advantage. As the basis of competition in manufacturing continues its shift towards service excellence - the ability to drive business performance through excellence in service and parts management is becoming business critical.

This Deloitte Research report benchmarks the service businesses of many of the world’s largest manufacturing companies. In industries ranging from aerospace and automotive to high technology and diversified manufacturing, the report studies the strategies, operations, and processes, as well as the tools and technologies being adopted to drive service excellence - providing a perspective on the challenges and opportunities for building and sustaining profitable growth through excellence in service and parts management.