Intelligent Wireless Device Management

Service-minded organizations want the ability to manage, automate, integrate, control, and exchange information across the mobile enterprise. Agentek's Mobile Manager™ will give your organization not only greatly improved service response to potential security threats, but also increased flexibility through the support of a range of mobile devices and infrastructure.

Delivering Secure Device Management in Real-Time
Mobile Manager is an intelligent, standalone mobile device management (MDM) solution that transforms service and support handling processes, enables wireless software distribution management and security, reduces device support costs and enables seamless device deployments, migration and replacement.

Mobile Manager, built on Agentek’s patent pending communications technology platform, enhances existing service business processes through real-time collection and management of performance data from equipment located in the field. It provides MDM tools to remotely manage and correct faults on equipment, so that on-site visits are not required, and can transform business processes from reactive to proactive, resulting in increased equipment uptime. It also ensures that if a wireless device is lost or stolen, sensitive company data can be protected by locking or wiping the device over the air.

Intelligent Device Management

Intelligent Device Management (IDM) is the proactive, lifecycle management of remote devices in real time. With Mobile Manager, organizations can transform their service operations from reactive to proactive, reducing costs and delivering high-value remote services that drive customer loyalty, increase profitability, and change customer relationships.

Feature-Rich Device Management
Technicians can communicate with their peers and are enabled to:

Comprehensive troubleshooting and remote diagnostics of any Windows Mobile device
Wireless management and downloading of software updates
Automated role-based, encrypted device security and configuration enforcement
Any wireless connection (GPRS/EDGE/3G,WWAN,WLAN, e.g. 802.11b/g, Infrared, Bluetooth)

Automatic device recovery and fixes
Customizable workflow approvals, escalations, event management and support processes
Proactive reporting and fault isolation of device

Key Advantages

Simplify and streamline centralized staging, distribution and maintenance of software applications and updates. Devices are updated automatically without end-user interaction
Enables the IT staff to reduce support costs, improve application availability, enhance employee productivity and optimize technical support delivery
Interactive support to remotely troubleshoot, diagnose, repair and remote-control deployed devices. Improves the efficiency of IT and help desk personnel, and reduces need to unnecessarily box and ship devices to a repair/service center
Improve asset reporting - identify, discover and catalog all deployed devices. Capture critical data on device hardware, software and status.
Advanced security protects lost or stolen devices. Restricts and monitors device applications and prevents non-productive device utilization or unnecessary help desk support calls

INDUSTRY REPORTS

BROCHURES