Delivering Real-Time Information at the Point of Activity

Agent Field Service™ provides the tools you need to improve customer satisfaction while lowering your cost of service delivery. Its powerful real-time mobile field service capabilities help you deploy the right people at just the right time, with the data they need to get the job done. By optimizing your field service organization, you can service customers to the highest standards, maximize your fulfillment capacity, and minimize your cost of service.

Agentek's mobile field service solution helps you to do more with less by giving every field service technician real-time knowledge and backend systems data. Productivity and customer satisfaction are improved, costs are contained, and efficiency, as well as effectiveness, are increased.

Remote Access to Real-Time Wireless Information
Agentek's mobile field service solution enables real-time access to inventory needs and availability, which can reduce wasted time spent waiting for parts, sitting on hold at the depot, or driving to pick up a part that should have already been on the truck.

Real-Time ROI Benefits:

Relevant Rescheduling
Parts Availability
Warranty Validation
Workforce Visibility
Fewer Call Backs
Extended Service Offerings

Return Tracking
Dynamic Routing
Payment Validation
Higher Completion Rates
Asset Tracking
Inventory Control

Feature-Rich Data Collection

Collecting the data at the point of activity is essential to accurate field reporting. Agentek's mobile field service solution provides an easy interface to collect all the information that can be provided by the technician in their daily activities.

Service Ticket
Any data required for the closing of the ticket can be displayed and/or collected such as:

Arrival and departure times
Signature capture
Parts used and parts exceptions
Parts ordering
Rescheduling
Receipt printing

Equipment specifics such as meter values
Service histories
Services performed
Additional products serviced
Payment calculation and payment collection

Tech-to-Tech Part Transfer
Technicians can communicate with their peers and are enabled to:

View inventories of fellow technicians
Request part transfer
Update inventory with transferred parts

Inventory
Vehicle inventories are maintained and visible to the technicians. Features include:

Receiving
Inventory control
Cycle counting
Parts ordering

Parts availability
Inventory level adjustments
Return processing

Service Manager Mobility
Agentek's mobile field service solution provides the service manager mobile real time visibility into the technicians' workday allowing the ability to:

Reschedule calls
Reassign calls
Perform audits
View performance metrics

Key Advantages

Improve the utilization of field workers by providing access to critical customer information and repair instructions.
Reduce costs...allowing the field workforce to send real-time job details (trouble ticketing) providing information for analysis, customer service, and accounting.
Improve customer service by transmitting service orders with electronic signature capture from the field in seconds over any network including a regular cell phone.
Automate call centers with dynamic real-time scheduling allowing field workers to service customers more quickly and effectively.
Speed up billing update backend enterprise systems wirelessly in seconds including accounts payable and customer history.

INDUSTRY REPORTS

BROCHURES