Real-Time Visibility of the Delivery

Proof of delivery is one of the most vital components in route accounting. When you need to confirm the quantity or even existence of a delivery, a robust system of record management is the only way in which proof can be acquired usually in the standard form of a signature. Problems with a paper-based system are that, often times, whole rooms need to be set aside for filing receipts and keeping track of the records requires a good system.

Real-Time Information at the Point of Delivery
Agent Route Accounting™ electronically captures the signature and allows for a printed receipt with the signature for the customer. All the information is then sent real-time to be stored in a database for future reference.

With Agent Route Accounting, a single representative can efficiently serve the customer, accept purchase orders, issue invoices, collect payments, provide the highest level of customer service and increase the number of sites a driver can visit each day.

Real-Time ROI Benefits:

Time & Labor savings
Driver productivity
Build to
Inventory control
Communications cost savings
Pro-active customer service
Fuel, Fleet Maintenance & Asset Management

Cash flow velocity
Driver reconciliation
Paper reduction
Error control
Consignment selling support
Expansion of business ~ same resources

Route Accounting and Direct Store Delivery (DSD)

A Route Accounting or DSD application typically requires the following functions on the handheld device:

Pre and post trip equipment inspection

Support for multiple types of equipment (Truck, Tractor, Trailer, etc.)
Mileage capture
Last inspection history for each piece of inspected equipment

Real-time delivery updates to the backend for stop and route completion

Time stamp capture for stop arrival and completion
Pickup and delivery item quantities
Exception reason codes with message notifications to dispatch and customer sales rep.

Payments collected if applicable
Electronic customer signature capture per invoice or stop

Electronic invoicing

Delivery, pickup for credit (scheduled and unscheduled), and unsaleable exchange invoices
Items to be delivered, picked up, and/or exchanged with item quantity and pricing
Customer information including: customer name, address, driving directions, and special instructions

Automatic invoicing exchange to electronic DSD capable customers

DEX
Other EDI formats

Automatic invoice adjustments

Undelivered and non-picked up item quantities
Item pricing and discount adjustments for undelivered and non-picked up items

Manual invoice adjustments

Item pricing and discount adjustments with automatic and/or manual control key process

Automated product returns processing

Return undelivered, picked up, and exchanged product to the warehouse

Key Advantages

Move to a true dynamic business model with real-time updating of backend enterprise systems wirelessly from the point of activity.
Increase customer service with real-time visibility of the delivery including dispatch, store operations and customer operations.
Increase inventory accuracy by handling point of activity exceptions in front of the customer.
Build customer service by achieving a clean delivery receipt to the customer at the point of delivery.
Increase the number of deliveries per driver with real time productivity data from the field.
Increase cash flow and billing with credit card authorization and electronic signature capture in real time back to the host.

INDUSTRY REPORTS

BROCHURES