Dynamic, Real-Time Workforce Optimization

Being able to satisfy planned customer demand is only half the battle, being able to satisfy unplanned demand is the key. Forward-thinking organizations are adopting a more strategic approach to workforce optimization by focusing their efforts on planning and forecasting of field resources to meet service demand. In other words, they are aligning supply with the demand so that the “right” technician gets to the “right” place at the “right” time with the “right” part.

Escalating fuel prices, unexpected repairs, high maintenance costs, traffic delays and rescheduling issues all erode field service profits. Agentek’s workforce optimization solution combines innovative performance with truly dynamic capabilities to provide street-level routing, time-of-day travel calculations and turn-by-turn directions - helping to reduce fuel expense, minimize travel, and maximize the productive time with customers.

Real-Time Information Means Better Results
Agentek’s workforce optimization solution provides the ability to adjust quickly to changing business conditions, ensuring the right technician with the right skill level goes to the right job at the right time - enabling companies to dramatically cut costs, improve technician productivity and improve service level attainment.

Agentek’s dynamic scheduling is designed to enable service organizations to improve efficiencies in the scheduling portion of the service chain. It allows service managers to define how each of the key performance metrics in the service operation - SLA compliance, overtime, travel time, etc.- is considered in the scheduling process and then automatically builds schedules in such a way as to optimize performance around those metrics. By optimizing and balancing the complex tradeoffs between service cost and level of service, this innovative technology helps you improve efficiency, accuracy and profitability.

Workforce Scheduling Optimization

Agentek’s workforce optimization solution helps companies to optimize schedules based on the key performance metrics that are most important to their business processes. The resulting efficiencies can have a direct impact on an organization’s bottom line.

Planning and forecasting
GPS tracking
Street level routing
Support for location-based services

Rare skill assessment
Complex business rules mapping
Travel time and route optimization
Real-time, live traffic updates

Key Advantages:

Benefit from accurate, organization-wide visibility of workload and capacity.
Apply consistent scheduling policies throughout the organization
Centralize scheduling and dispatching operations
Reduce Fuel Costs
Decrease time spent on scheduling
Reduce mileage
Eliminate penalties due to missed service level agreements
Reduce overtime
Improve Customer Loyalty
Service more customers every week/li>
Improve resource productivity
Improve Overall Control and Visibility.

INDUSTRY REPORTS

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