Professional Services

Today's rapidly changing business environment simply does not allow for a one size-fits-all solution for software or services. Every business has different needs. One service plan simply doesn't work for everyone.

Personal and Proactive Services

With Agentek's professional services, you'll have access to experienced client services professionals around the clock who understand your business and will quickly resolve your problems or concerns. They also will provide personal, proactive services, along with their extensive knowledge of industry best practices, to help your company achieve unprecedented cost efficiencies and world-class performance. Our service support represents our commitment to helping manage and enhance your Agentek technology investment.

Training

One of the milestones of success for any complex deployment is user acceptance. Adequate training is just one aspect to ensure this acceptance. Agentek has invested heavily in its training center and can provide:

Dedicated onsite classroom training on the software, hardware, platform, and business logic
Creation of real-time interactive environments for training at any remote location to allow users to experience the solution as if in the field
Training equipment
Computer based training (CBTs) and user-centric how-to displays for use on the handheld or web based environment
Training webcasts / webinars
Hardcopy material in the form of manuals, user guides, getting started guides and FAQs
Customer dedicated website FAQs
Train-the-Trainer seminars
Continued post-deployment training for updates, refresher courses and new employees

Support

Our support packages are designed to account for all business environments regardless of hours of service or type of end user. Agentek's 'Driver Direct' will fully support end users in the field 24x7 for all application, communication, and hardware questions or problems in the field. Here are some of the services our existing customers enjoy:

Full call-center functionality
Mobile helpdesk for remote support and trouble ticket visibility
Remote diagnostic support tools including remote control of devices
Auditing and automated alert system
Full compliance and exception report
Ticket reporting - daily, weekly or monthly summaries
Migration and remote update planning and execution

Systems Integration

Agentek has a number of integration methods at its disposal. We do not expect the customer to alter their legacy systems to conform to a limited set of fixed possibilities - the customer specifies the format. Together we analyze what is necessary in order to quickly deploy a solution that will solve all the current challenges your business faces while leaving flexibility for the future.

The result is a fully integrated, bi-directional solution that enables greater level of service capabilities for core business functions between the front and back offices. As a full systems integrator Agentek will provide the total solution without the need for middleware or third party software. Application development, backend systems integration, communications strategy and hardware strategy are all strengths that Agentek brings to the table.

Project Integration Benefits

Mobile to Enterprise Seamless Integration
- Multiple systems simultaneous integration
- Platform agnostic (AS400/Mainframe/UNIX/WIN)
- Non invasive integration objects
- Full database dynamic updating
- Dynamic interaction to stored procedures

Logistics

Agentek specializes in complete logistics services. Everything from receiving and processing an order to maintaining a spare pool, and managing assets enterprise wide is provided. A summary of the services that our exiting customers enjoy includes:

Spare pool maintenance
Complete asset management with user-defined weekly/monthly reporting capabilities
Software and hardware staging
Shipping, receiving and handling
Vendor coordination and purchasing
Replacement, returns and assessment service including preventative maintenance
DOA filtering - ensuring no defective equipment is shipped to the end user

Project Management

Our team of experienced project managers work with you to clearly understand how your field users/drivers work today and the business needs behind your operational processes. We even offer services to help maintain your custom-developed solutions and support your changing business needs to ensure that projects are delivered on time, on budget, and with the highest quality. The result is a mobile solution that delivers immediate business value and ROI to your organization.

Here are just some of the services our project managers provide:

Control of the project schedule
Oversight of the entire software development life cycle
Ongoing software support
Oversight of all hardware shipping
Oversight of staging and testing/communications activation
Overall logistical control
Facilitate the entire implementation schedule

INDUSTRY REPORTS

BROCHURES